Shipping Policy – GLAMSONALI

Effective Date: February 25, 2025

At GLAMSONALI, we are committed to delivering your home essentials promptly and securely. This Shipping Policy outlines the available shipping methods, fees, and delivery times. Please read carefully to ensure a smooth and efficient shipping process.

1. Shipping Destinations

We offer domestic and international shipping to many locations:

  • Domestic Shipping: We ship within the United States.
  • International Shipping: We offer international shipping to select countries. Shipping fees and delivery times will be calculated at checkout for international orders.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to fit your needs:

Domestic Shipping

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Priority Shipping: Estimated delivery time of 1-2 business days.

International Shipping

  • Standard International Shipping: Estimated delivery time of 7-15 business days.
  • Expedited International Shipping: Estimated delivery time of 5-10 business days.

Please note that delivery times may vary depending on the destination and shipping method selected. Once your order is shipped, we will provide you with tracking information for real-time updates.

3. Shipping Fees

  • Shipping Costs: Shipping costs are calculated at checkout based on the shipping method and delivery location.
  • Free Shipping: We offer free standard shipping on domestic orders over $100.
  • International Shipping Fees: For international orders, shipping fees will be calculated at checkout based on the weight and destination of your order. Customers are responsible for any customs duties, import taxes, or other fees that may apply.

4. Order Processing Time

  • Order Processing: We process orders typically within 1-3 business days (excluding weekends and holidays).
  • Order Cutoff Time: Orders placed after 3:00 PM (EST) will be processed on the next business day.
  • Holiday Delays: During busy seasons (e.g., holidays), processing times may take an additional 1-2 business days.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.
  • You can track your package using the tracking number provided. You can visit the courier’s website for updates or track your order directly through GLAMSONALI.
  • If you do not receive tracking information within 3 business days, please contact our customer service team for assistance.

6. Shipping Delays

  • ZORASONALI is not responsible for any delays caused by third-party carriers, weather conditions, or customs delays for international shipments.
  • In the event of significant delays, we will notify you as soon as possible and provide you with updated tracking details.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost or delayed, please contact us immediately. We will work with the shipping carrier to locate your package.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will assist you in resolving the issue with a return or exchange.

8. Incorrect Shipping Address

  • Responsibility: Customers are responsible for providing accurate shipping information during checkout.
  • Returned Packages: If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the additional shipping fees to reship the order to the correct address.
  • Undeliverable Packages: If the courier deems the package undeliverable, it will be returned to us. We will contact you to arrange reshipping, but additional charges may apply.

9. International Orders

  • Customs Duties & Taxes: International customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid directly to the customs authorities upon delivery.
  • Return Shipping Costs: International customers are responsible for return shipping fees unless the item is defective or incorrect.
  • Delivery Delays: International orders may experience delays due to customs processing, which are outside of our control.

10. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact our customer service team:

📍 Address: 15954 Lenoir Loop, Prairie, Mississippi
📞 Phone: (662) 456-9135
📩 Email: info@glamsonali.com
🌐 Website: https://glamsonali.com

Thank you for shopping with GLAMSONALI! We are dedicated to providing a fast, secure, and reliable shipping experience for our customers.